Our Clients Say...
Their Service Is Second To None
The sense of security that STL’s Managed Services provides us is second to none. We have so much to juggle as a small business and everything must flow seamlessly; if it doesn’t, we risk not only the revenue generated through our e-commerce sites, but also our client’s trust.
That’s why we rely on STL. They are available as often as you need them and respond fast to our calls for help. Even when everything is running smoothly, they are still watching over your business and taking proactive steps to prevent issues so that you don’t have to. We truly believe that STL has our best interests at heart and would recommend them to anyone looking for an IT services firm they can trust.
Proactive Approach to Cybersecurity
Any business that is worried at all about cybersecurity, should choose STL to provide peace of mind. Now that our servers are at STL, our data is safe and protected by their expert Security Operations Center (SOC), 24/7/365.
Their proactive approach to cybersecurity is a much smarter model than a reactive approach like many other IT companies utilize. STL also owns a lot more resources at their disposal than our previous IT company. If one person at STL doesn’t know the answer, there is someone who does and they are constantly striving to learn more about cybersecurity every day.
Experienced and Knowledgeable IT Experts
It is critical to have experienced and knowledgeable IT experts who understand the complexity of our IT system and the cyber threats that could be a costly disruption to our business. Our business has relied on STL for many years and our working relationship continues to grow.
STL takes the time to understand our business, propose customized solutions to our needs, and helps us anticipate future changes. With STL Managed IT Services, we are confident that we have the technology expertise to solve any IT challenge that come along.
Significantly Reduced Personnel Cost & Overhead, Without Losing Any Service
STL is there when we need them and always willing to go that extra step for us. In our case, we significantly reduced our personnel cost and overhead, without losing any service. In the past, we outsourced IT service with a firm that was reputable, but they were slow and unresponsive. To avoid overtime charges you had to wait to contact the help desk until after 8:30 a.m., which is not very conducive in our industry.
STL is available when we need them, with no hidden fees. If you aren't sure, meet them, visit with them and get to know them. They are the real deal. I am happy we took the leap!
High Level Engineering Driven by Management & Communication
The single biggest benefit to our company since moving to STL has been their ability to align our IT Network to help drive and support our business. Even when it came to a legacy system that was not in STL’s wheelhouse, they provided and facilitated a vendor management solution into their plan, giving us complete peace-of-mind.
In Central Illinois the IT Engineering talent is plentiful, but our decision came down to the value of STL’s management & communication processes—this has allowed us to trust STL as our internal IT department!
What I like most about STL is the personal nature of the services.
I have a point person that can assist me and I know that my needs will be considered.
I also have appreciated that when we have had major issues that the team is quick and attentive. When I have had issues, my concerns were listened to, validated and a solution was found.
I appreciated this response instead of just saying ‘It will be ok.’ or ‘We’ll handle it.’