What I like most about STL is the personal nature of the services. I have a point person that can assist me and I know that my needs will be considered.
I also have appreciated that when we have had major issues that the team is quick and attentive. When I have had issues, my concerns were listened to, validated and a solution was found.
I appreciated this response instead of just saying ‘It will be ok.’ or ‘We’ll handle it.'